user support technician LMIA requested
Posted on March 06, 2026 by a licensed third-party for Employer details WS Audiology Canada Inc.
Job details
Education: Secondary (high) school graduation certificate. Tasks: Give access to computer networks. Report on the performance of computer systems and networks. Respond to users experiencing difficulties with computer. Consult user guides, technical manuals and other documents to research and implement solutions. Provide advice and training to users in response to identified difficulties. Collect, organize and maintain a problems and solutions log for use by other technical support analysts. Participate in the redesign of applications and other software. Provide business systems, network and Internet support to users in response to identified difficulties. Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software. Perform Web-server backup and recovery operations. Provide customer service. Manage incidents. Answer inquiries and provide information to customers. Computer and technology knowledge: iOS. Networking software. Mac OS. MS Windows. Zoho CRM. Work conditions and physical capabilities: Fast-paced environment. Personal suitability: Client focus. Efficient interpersonal skills. Excellent oral communication. Excellent written communication. Organized. Team player. Ability to multitask. Screening questions: Are you authorized to work in Canada?. Are you available to start on the date listed in the job posting?. Do you meet the language requirements listed in the job posting?. Experience: 2 years to less than 3 years. Workplace information: Remote. Health benefits: Dental plan. Health care plan. Vision care benefits.- Location Remote based in Burlington, ON
- Work location Remote
- Salary$36.00 to $40.00HOUR hourly (To be negotiated) / 37.5 to 40 hours per week
- Terms of employment Permanent employmentFull time
- Starts as soon as possible
- Benefits: Health benefits
- vacancies 1 vacancy
- Source Job Bank #3522138
Labour Market Impact Assessment (LMIA) requested
The employer could not find a Canadian worker for this job and applied for a Labour Market Impact Assessment (LMIA) to hire a temporary foreign worker. Canadian workers, including Canadian citizens and permanent residents, are still encouraged to apply with a Job Bank Plus Account.
The employer’s LMIA application is currently under review by the Temporary Foreign Worker (TFW) Program. To report abuse of the TFW Program, call the program’s tip line.
Overview
Languages
English
Education
- Secondary (high) school graduation certificate
Experience
2 years to less than 3 years
Remote
Work must be done remotely. There’s no office space provided.
Responsibilities
Tasks
- Give access to computer networks
- Report on the performance of computer systems and networks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Perform Web-server backup and recovery operations
- Provide customer service
- Manage incidents
- Answer inquiries and provide information to customers
Experience and specialization
Computer and technology knowledge
- iOS
- Networking software
- Mac OS
- MS Windows
- Zoho CRM
Additional information
Work conditions and physical capabilities
- Fast-paced environment
Personal suitability
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Organized
- Team player
- Ability to multitask
Benefits
Health benefits
- Dental plan
- Health care plan
- Vision care benefits
Who can apply for this job?
You can apply if you are:
- a Canadian citizen
- a permanent resident of Canada
- a temporary resident of Canada with a valid work permit
Do not apply if you are not authorized to work in Canada. The employer will not respond to your application.
Advertised until
2026-04-24
Important notice: This job posting was posted directly by the employer on Job Bank. The Government of Canada has taken steps to make sure it is accurate and reliable but cannot guarantee its authenticity.
Remote job disclaimer: The minimum wage of this job is calculated based on the location of the employer. This might be different from the minimum wage currently offered in your province or territory.
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